For your convenience, our most common customer questions are answered right here.
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Q: How do I sign up for the Wash Club?
Q: I have a problem, is it faster to call you?
A: The only way to reach us is through our chat feature or via email (firstname.lastname@example.org). The reason for this is that we need pertinent information to best assist you. We typically respond within 24 hours.
Q: My debit/credit card says I was charged $8 or $10, but I did not spend that much, why?
A: This is a preauthorization amount. Debit and credit cards verify funds and will automatically update to the correct amount displayed on the screen at time of use within a business day or two. There is no need to contact us to have the hold deleted.
Q: Do you share my information?
Q: Why did you change the redemption process to emailing codes, I liked it the way it was?
A: We understand. Due to a large number of customer requests, we updated our system to serve you best. These codes can be used at our auto-cashiers at any of our six Chicagoland locations.
Q: What is a TokeNote?
A: Same as Cash!
Q: Can TokeNotes be used at any of the 6 Chicagoland Locations?
Q: When do TokeNotes Expire?
A: Two Years
Q: How do I insert my TokeNote?
A: Barcode FACE UP, and then select the desired wash.
Q: Can I redeem my online sale in person?
A: No. To keep our services affordable, we are open 24/7 and are not always staffed. All deals are emailed. For an instant purchase, use our app - Spirit Car Wash!
Q: Can I combine cash, credit cards or a wash bought on the app for payment?
A: Yes!! Be sure to select your wash first if you plan to upgrade your wash.
Q: Why are there no employees at the car wash?
A: We are open 24/7 for your convenience. Our pricing structure supports a great wash, TOUCH FREE! We pass our savings onto you!